We have a 30 day return policy. After 30 days (since the order has been placed) we can’t offer a refund or exchange.
To be eligible for a return, your item can´t be used/worn. The product must be in the same condition that you received it in. The item must be in the original packaging, with its adjacent tag/tags still attached.
If the product is not in perfect condition (no bag, etc.) we might apply a return fee depending on the product.
Several types of goods are exempt from being returned. Underwear and magazines are not returnable.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
- books with obvious signs of use;
- any item that is not in its original condition;
- damaged or missing parts of the item for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will contact you via email. We will also notify you about weather the return has been approved or rejected.
If the return is approved, then your refund will be processed. The refund will automatically be sent to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, make sure you double check your bank account.
If the refund doesn`t appear there, we recommend contacting your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. (international ones especially)
If you’ve done all of this but the refund doesn´t appear yet, please contact us at firstname.lastname@example.org. (you´ll get an answer back in 24-48h Monday through Friday).
Items on sale (if applicable)
Only items at full price may be refunded, unfortunately sale items cannot.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: PIERDO STUDIO - C/ Pujades 138, 08005 Barcelona, Spain.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves and offered it to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, mail your product to: PIERDO STUDIO - C/ Pujades 138, Bajo A, 08005, Barcelona, Spain. (please contact us first at firstname.lastname@example.org so we´ll know about it).
You will be responsible for paying the shipping cost for returning your item. Shipping is non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.